Technology

5 White-Collar Jobs That Will Be Outsourced to a Robot

Step aside, Sherlock: there’s another big brain on the scene.  He’s got deep knowledge, pieces together abstract concepts on the fly, and shares a name with your erstwhile partner.  Meet Watson.

The future of machine intelligence

via Wikimedia Commons

If you watched Jeopardy last February, you got to witness the unusual intersection of cutting-edge intelligence research and popular game shows.  In a handful of matches, Watson the computer defeated two human champions, including Ken Jennings, the winningest player ever.

What’s amazing about this is not so much Watson’s depth of knowledge – he’d been loaded up with the entire contents of Wikipedia, among other things – but his ability to respond to highly abstract natural language.  Instead of just sifting for keywords, Watson’s algorithms deduce what your question means and then offer up an answer that fits.  (Here are some illustrative videos, if you want to know more). To illuminate just how awesome this is, here are 5 careers that I think Watson could compete for in the near future.

1. Game Show Contestant.  Okay, I don’t know if this really counts as a career, but Ken Jennings made a killing at it, and Watson beat him handily.  Assuming Alex Trebek would let Watson anywhere near that stage again.  If not, I guess there’s always Wheel of Fortune.

2. Medical Advisor.  This is already in the works.  Watson can provide rapid advice, cross-checking a patient’s medical history with a massive database of symptoms, journal articles and other knowledge to produce highly accurate opinions.  You might soon meet him at a clinic near you (although his first job is actually with an insurer, which worries me a bit).

3. Technical Support.  Most humans don’t want the job of dealing with frustrated, ill-informed customers all day.  And no customer enjoys dealing with a frustrated, underpaid service rep.  But Watson never gets tired of answering the same question over and over, and moreover, doesn’t care how outrageous or mundane your problem is, he just offers solutions.

Laws of the Future Will Be Researched by Robots4. Patent Lawyer.  Many jobs in the law sector involve massive amounts of research, looking up statutes, relevant precedents and so on.  Watson, given the right vocabulary and access to the right data, would be a pro at sorting out useful information and providing opinions.

5. Interpreter.  The problem with current automated text translators is that they go more or less word-by-word, which as any 7th-grade language student can tell you, results in frequently meaningless and occasionally hilarious interpretations.  But Watson, who can grasp holistic concepts, could be the ultimate in real-time, robot-powered language translation.

Conclusion: In the midst of a recession, I admit that robots taking our jobs is possibly the last thing we want.  But as with the many manual labor jobs now dominated by automatons, I believe that in the long run, we’ll simply be more free to focus on other, uniquely human endeavors.  As Ken Jennings himself said,

[It wasn’t me] playing for the human race. That was Watson’s role, as a symbol and product of human innovation and ingenuity.  So my defeat at the hands of a machine has a happy ending, after all.

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4 thoughts on “5 White-Collar Jobs That Will Be Outsourced to a Robot

  1. I agree with all of that except the patent lawyer and the medical adviser, though Watson could be a valuable aid to both. It still takes a highly skilled professional to collect the data from the highly complicated and often uncooperative system that is a human being, something Watson can do (medical bay anyone?)

    As for patent agents. Sure, useful in prior art searches, but most of the value in a patent agent is proving something to be “non-obvious”. That ultimately a creative and often philosophical process. Also, patent agents compete. No firm would hire software to do a job that is the same or similar to their competitors. Its just a faster way to get your patents rejected.

    And also realize, if Watson is capable of doing jobs involving creativity, that ultimately includes all jobs. It wouldn’t take long before optimization on that scale becomes crippling to the economy, because there aren’t enough jobs in any sector. You would be looking at an unemployment rate much much higher than it is even now.

    • I didn’t mean to suggest that Watson could perform any creative tasks. Perhaps I should have said “Patent Lawyer’s Intern” instead, or whoever it is that has to pore over databases and law books. Here’s a recent Slate article about robot lawyers (though it doesn’t address Watson specifically). Like that author, and you, I think Watson-type analytic software will probably be most useful as adjutants to human professionals. They’ll handle all the labor-intensive knowledge-dredging, faster and more accurately than a person, thereby freeing lawyers to work on their arguments, doctors to focus on their patients, and so on.

  2. No doubt your right on the money. It makes me sad though. It seems white collar businesses will be transitioning the same way manufacturing has. Higher paid jobs that require a great deal more expertise, and far fewer in number.

  3. Pingback: The Future of English « Cosmic Revolutions

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